Privacy Policy

01. Introduction

This Privacy Policy applies to ITCraftMumbai and explains how we handle information collected through our website, online services, enquiries, transactions and other interactions with our digital platforms.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

02. Information We Collect

We may collect information that you voluntarily provide when you interact with ITCraftMumbai.

Information you may provide

• Full name
• Company or organization name
• Email address
• Phone or mobile number
• Billing information
• Project or service requirements
• Enquiry and communication details
• Information submitted through forms
• Other information you voluntarily provide

03. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting infrastructure or analytics technologies.

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Website interaction information
• Technical and diagnostic information

04. Cookies and Similar Technologies

ITCraftMumbai may use cookies and similar technologies to improve website functionality, performance, security and user experience.

Cookies may be used to:

• Remember preferences
• Maintain website functionality
• Understand website usage
• Improve performance
• Analyze traffic
• Support security and fraud prevention

You may manage or disable cookies through your browser settings. Certain website features may not function correctly if cookies are disabled.

05. How We Use Your Information

Information collected by ITCraftMumbai may be used for legitimate business and service-related purposes, including:

• Providing requested services
• Responding to enquiries
• Processing orders and transactions
• Managing projects
• Providing customer support
• Communicating service updates
• Improving our website and services
• Maintaining website security
• Preventing fraud and unauthorized activity
• Complying with applicable legal obligations

06. Payments and Payment Information

Where ITCraftMumbai offers online payments, transactions may be processed through third-party payment gateways or payment service providers.

Depending on the payment method, the relevant payment provider may collect payment and billing information necessary to process the transaction.

ITCraftMumbai does not request customers to share confidential banking credentials, passwords, PINs, CVVs or OTPs through ordinary email, telephone, WhatsApp or website enquiry forms.

07. Sharing of Information

ITCraftMumbai does not sell or rent personal information to third parties for their independent marketing purposes.

Information may be shared with trusted service providers where reasonably necessary to operate our business or provide requested services.

Such providers may include:

• Payment processors
• Hosting and cloud providers
• Technology service providers
• Analytics providers
• Email and communication providers
• Security providers
• Professional advisers
• Service delivery partners

08. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

Depending on the nature of the information and service, security measures may include:

• Access controls
• Authentication mechanisms
• Secure hosting practices
• Security monitoring
• Backups
• Software and security updates
• Administrative safeguards

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

09. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for:

• Providing services
• Completing transactions
• Customer support
• Maintaining business records
• Resolving disputes
• Meeting legal obligations
• Protecting legitimate business interests

10. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion where legally permitted
• Withdrawing consent where applicable
• Objecting to certain processing
• Requesting restriction of certain processing
• Opting out of promotional communications
• Submitting a privacy-related complaint

Requests may be subject to reasonable verification and applicable legal requirements.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services or other online platforms.

ITCraftMumbai is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of external websites before providing personal information to them.

12. Children's Privacy

Our website and services are not intentionally directed toward children where applicable law requires parental consent.

If you believe that a child has provided personal information to ITCraftMumbai without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

ITCraftMumbai may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

When changes are made, the updated policy will be published on this page together with a revised effective or updated date.

14. Contact ITCraftMumbai

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us using the details below.