Terms & Conditions

01. Acceptance of Terms

By accessing, browsing or using the ITCraftMumbai website or purchasing or using any service provided by ITCraftMumbai, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, you should not use our website or services.

02. Services

ITCraftMumbai provides digital technology and information technology services which may include, depending on the selected service:

• Website design and development
• Mobile application development
• Software development
• UI/UX design
• E-commerce solutions
• Domain and hosting-related services
• Cloud and infrastructure services
• Digital automation
• Technology consulting
• Website and application maintenance

The exact scope of a service will depend on the package, quotation, order, project description or written agreement applicable to the customer.

03. Orders and Projects

A service order may be considered accepted when ITCraftMumbai confirms the order, receives the applicable payment, or begins work on the project, subject to the circumstances of the transaction.

Project requirements, deliverables, timelines and revisions may vary depending on the service purchased.

04. Pricing and Fees

Prices displayed on the ITCraftMumbai website may represent starting prices or package prices and may vary according to project requirements.

Additional charges may apply for custom development, third-party services, premium software, plugins, integrations, additional revisions, hosting, domain registration, maintenance or other requirements.

Applicable taxes, government charges or third-party fees may be payable in addition to the advertised service price where applicable.

05. Payment Terms

Customers are responsible for making payments according to the applicable order, invoice, quotation or payment schedule.

Payment may be processed through available third-party payment gateways or other payment methods offered by ITCraftMumbai.

• Orders may not be started until required payment confirmation is received.
• Project milestones may require milestone payments.
• Delayed payments may result in delayed delivery.
• Outstanding amounts may need to be cleared before final delivery or transfer.

06. Delivery and Completion

Delivery timelines depend on the nature and complexity of the service, customer responsiveness, availability of required information and third-party dependencies.

ITCraftMumbai will make reasonable efforts to deliver services within the communicated timeframe.

Delays caused by incomplete information, delayed approvals, unavailable content, third-party providers, technical dependencies or circumstances outside our reasonable control may affect the delivery schedule.

07. Customer Responsibilities

Customers are responsible for providing accurate, complete and timely information required for service delivery.

Customers may be required to provide:

• Business information
• Brand assets and logos
• Website content
• Images and media
• Product information
• Account or integration credentials where required
• Approvals and feedback

Customers must ensure that materials supplied to ITCraftMumbai do not knowingly violate applicable laws or third-party intellectual property rights.

08. Intellectual Property

Unless otherwise agreed in writing, each party retains ownership of intellectual property that it owned before a project began.

Third-party software, plugins, themes, libraries, fonts, stock media, APIs and other licensed materials remain subject to their respective licenses and terms.

Ownership or transfer of custom project deliverables, source code or other materials may depend on the applicable service agreement and payment status.

09. Third-Party Services

Some projects may depend on third-party services, including hosting providers, domain registrars, payment gateways, APIs, software platforms, app stores or other technology providers.

ITCraftMumbai cannot guarantee uninterrupted availability, pricing, policies or performance of independent third-party services.

10. Warranty and Service Limitations

ITCraftMumbai will make reasonable efforts to provide services according to the agreed scope.

However, unless expressly agreed in writing, we do not guarantee that a website, application, software system or digital service will be completely uninterrupted, error-free or compatible with every third-party environment.

Third-party outages, hosting failures, API changes, platform changes, security incidents and other external events may affect service availability.

11. Limitation of Liability

To the extent permitted by applicable law, ITCraftMumbai will not be responsible for indirect, incidental, consequential or special losses arising from the use of a website, application, software, service or third-party platform.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

12. Termination

Either party may request termination of a service or project subject to the applicable order, agreement and refund or cancellation terms.

ITCraftMumbai may suspend or terminate access to services where there is material breach of these Terms, fraudulent activity, unlawful use, non-payment or other circumstances permitted by law.

13. Governing Law

These Terms & Conditions shall be interpreted in accordance with applicable laws of India, subject to applicable legal requirements.

Any dispute shall be addressed through appropriate communication and resolution procedures before pursuing remedies available under applicable law.

14. Contact ITCraftMumbai

If you have any questions regarding these Terms & Conditions, your order, project or services, please contact ITCraftMumbai.